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EMPLOYEES FIRST CUSTOMERS SECOND EBOOK

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Read "Employees First, Customers Second Turning Conventional Management Upside Down" by Vineet Nayar available from Rakuten Kobo. Sign up today and . Editorial Reviews. Review. “In this short, personable book, he explains EFCS's principles and Kindle Store; ›; Kindle eBooks; ›; Business & Money. [PDF] Download PDF Download Employees First, Customers Second BY - Vineet Nayar Full Books Ebook | READ ONLINE Download at.


Employees First Customers Second Ebook

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Genre:Academic & Education
Pages:409
Published (Last):16.03.2016
ISBN:687-6-35238-843-5
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PDF File Size:15.88 MB
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Employees First, Customers Second book. Read 36 reviews from the world's largest community for readers. MORE THAN COPIES SOLDOne small idea. One such idea--putting employees first and customers second--sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal . book, “Employees First, Customers Second,” was published in. June by Harvard Business Publishing, and Nayar is suddenly in demand. His methods would be.

To acquire UGC, you can collaborate with users in advance or contact followers on a per-case basis.

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The more followers know about your company, the more reasons they have to be loyal. How did you start your company? What are your goals?

What were some of your initial challenges, and how did you overcome them? Develop a story arc , then strategically release tidbits on social media to attract followers and spark conversation around your brand. Adopt a genuine tone and relate your narrative in a way that resonates with your audience.

For example, when people share negative commentary or feedback about your company on social media, make sure to address it.

Use your social media channels to communicate any changes in your products or services as well. For example, any changes in pricing. Humanize your company People love to see pictures of other people.

Use your social media profiles to feature your employees, both in and out of work. Such an environment provides with high level of employee engagement that nurtures a culture of empowerment and initiati Yet another management book which discusses a simple idea of change in the manner an organisation typically functions.

Such an environment provides with high level of employee engagement that nurtures a culture of empowerment and initiative. The author showcases multiple examples wherein empowering employees helped the company he was heading, HCLT.

Faster deliver of output and enhanced employee satisfaction were the very basics the author expected out of the idea, and what turned out of this experiment at HCLT.

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He primarily talks about how opening the company to its employees, building a transparent system of working and open dialogue system of communication instead of monologues actually helped driving better results.

One of the crucial changes brought to the system, as the author laments, was the introduction of an open platform wherein any employee could address an issue, expect fruitful feedback and follow up on the progress of his problem solution via a tracking process. The leaders also introduced online portals for executives of the company to participate in company leadership, providing ideas for the next big change.

It is very well understandable that the level of employee satisfaction sky rocketed with it all.

Of course, the company faced a lot of hurdles implementing the idea. Of many, the author majorly mentions about the 'everything good, but' problem. A lot of people are found skeptic about change.

The author, being in no different spot, brought motivation from the lessons he learnt in school, addressing this issue with honesty and sincerity. His example of accepting not being able to see things beyond the horizon yet awaiting a view, sounds insightful.

In most organisations not considering its size, it is the team members who engage with the customers mostly.

HCLT was no different. And therefore, they play a very important role in how the customers feel about the company and their level of satisfaction.

Employees First, Customers Second: Turning Conventional Management Upside Down

Empowering the employees and bringing them closer to management, HCLT created an environment of initiatives and openness.Selling Innovation. Vineet Nayar. E L James. One such ideaputting employees first and customers secondsparked a revolution at HCL Technologies, the IT services giant. Dietrich harvardbusiness.

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