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TECHNICAL SUPPORT ENGINEER INTERVIEW QUESTIONS AND ANSWERS PDF

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Top 25 Technical Support Interview Questions & Answers It has a limitation on the size of the data, also most microprocessor does not support floating point operations. 13) What do you mean Download PDF · Facebook. Top 50 Desktop Support Interview Questions & Answers. last updated March Desktop Support. 6) What is 'A' . Download PDF · Facebook. This set of Technical Support Engineer interview questions can help you identify candidates with Technical Support Engineers handle customers' issues when your first-level (non-technical) support cannot find a solution. Pdf Document.


Technical Support Engineer Interview Questions And Answers Pdf

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+ Technical Support Interview Questions and Answers, Question1: What is a technical support engineer by looking into the technical support job interview. Desktop & Technical Support Interview Questions and Answers - Free download as Word Doc .doc), PDF File .pdf), Text File .txt) or read online for free. ( Microsoft Certified Systems Engineer). In 2 domain controllers, One has some 3 roles. Whether you are preparing to interview a candidate or applying for a job, review our list of top Technical Support interview questions and answers.

With this question, you can hear about the applicant's education, experience and other qualifications and skills in more detail. What to look for in an answer: The candidate demonstrates how they stand out from other applicants The candidate shows how they can be a valuable asset to the company The candidate shows what specifically makes them a good fit for the company Example: "I feel that I'm qualified because I have a bachelor's degree in computer science.

I have advanced skills with customer support tools like Zendesk. Also, I have five years of experience as a technical support specialist in the software industry. I know your company operates on global scale, and I can provide support in both English and Spanish.

The goal of technical support is to provide help and advice to customers about products. You must understand how applicants go about solving customer issues because it's crucial to customer retention and business success.

What to look for in an answer: The candidate goes through the troubleshooting process correctly from fact gathering and diagnosis to solutions The candidate has a thorough yet adaptable troubleshooting process The candidate emphasizes solving customer needs as quickly and effectively as possible. Example: "I first gather info and facts from the customer, then identify and verify the issue. Next, I try common quick fixes.

7 Technical Support Interview Questions and Answers

If that's not successful, I use additional resources to research the issue. Once a solution is found, I perform appropriate repairs or replacement if necessary. After the solution is implemented, I test thoroughly to ensure everything is OK.

Many situations require more help than just a quick fix. You should want applicants that can recognize and solve new or unknown problems. What to look for in an answer: The candidate is willing to go the extra mile for customers The candidate has the ability to look at a problem from many perspectives The candidate can work with others to develop a new solution or fix Example: "At my previous company, I remember one customer had an issue that kept happening. The common fixes we were using were only temporarily solving the problem.

After doing a bit of research, I was able to design and develop a new solution. I called the customer personally and implemented the repair.

Question Stack is a portion of RAM used for saving the content of the program counter and general purpose registers. To perform a particular task, interrupt is a signal send by external device to the processor. What Is A Microprocessor?

A microprocessor is a program controlled device. It retrieves the data instructions from memory and decodes them, after decoding, it executes the instruction.

It is a temporary storage device controlled by a timing signal, which can store 1 or 0. It is a D-type flip flop storage device. It has a limitation on the size of the data, also most microprocessor does not support floating point operations.

OSI stands for open system interconnection. It is a standard description or a reference model of how message should be conveyed between any two points within a telecommunication network. It is made up of several layers and each layer provides services to the layer above.

It is used to connect hosts on the internet, by transferring data over the network. The process of packaging a microprocessor to the computer motherboard is known as a microprocessor.

Operational and Situational questions

Explain The Cache Memory? Cache memory is the memory area between Processor and Ram. If the cache memory increases, the speed of the system will also increases.

What Is Over Clocking? It is a process where the computer component is forced to run at a higher clock rate. The advantages of over clocking are: When this sign appears, it indicates the device is not properly installed. Such problem arises in case of brand new plug-in cards. What Are Hard-disk Partitions? Partitions are used to Divide a Hard-disk drive into smaller segments as required by the user and for better management of the space in it.

I keep myself connected with social networking sites, the first platform for any technological advancement news and also keep surfing on the latest technology on internet. Ping is a command that checks the connectivity with an IP address. What Is A Data Cable? Data Cables are primarily used for Data Transfer. Generally, there are 04 lights. They indicate the following: Power Light: Shows if the device Modem is getting Power Supply or not. Link Light: Data Light: Indicates wether the internet is working or not.

Connectivity Light: Indicates the Modem is connected to a PC or not. Some of the commonly available ports in a Computer are as follows: USB Ports. VGA Ports.

Technical Support Engineer interview questions

Sound Ports. It allows devices to be connected or disconnected from a computer without shutting down or restarting the computer. The current version of USB is 2. CRT Monitors: The Monitor has a picture tube and uses a light-gun to highlight pixels on the screen. LCD Monitors: These monitors do not have a picture tube and contain a layer of liquid crystals on an Electronic Board.

Desktop & Technical Support Interview Questions and Answers

When the first installation of Windows fails to boot for some reason, another copy of Windows is installed in teh same drive but in a different directory so that the customer can access to and backup his old data. This is called Parallel Installation of Windows. LAN Cards. LAN Cables.

In a Workgroup, all the computers function as Peers. But in a Domain, One computer is the Server and the others are Clients. NTFS allows compression and file encryption.

FAT32 does not. What Does Boot. The Recovery Console can also be installed in your computer. What Is An Ip Address?

Technical Support Interview Questions & Answers

An IP address is a unique numerical identifier of every device on a network. A typical IP address can look like this: The Windows Audio Service is Disabled. Enable it. What Would You Tell Him?

You Have Norton Reconfigure Norton Firewall to allow Internet Explorer to access the internet. You Ping What Should You Do Next? Drive For Boot Files First. The command is: There will be no effect on the data. Data will be safe. But remember this: They are: Enhanced Analysis Functionality.

A Compression option. The customer has installed an Incorrect Device Driver for the Printer. It could be that 1. The keyboard is not attached to the PC or 2. This problem could be due to any of the following situations: The Hard Disk Drive has failed 3. The Hard Disk Drive has not been partitioned.

The Registry Hives are corrupted.

They need to be repaired. For more information read this article. Popular Interview Questions. All Interview Questions. Technical Support Practice Test. IT Skills. Management Skills.

Communication Skills.Job Interview Questions for Technical Support The general questions are as follows: What is your basic technical experience and qualifications? Network Technical Support Practice Tests.

Such problem arises in case of brand new plug-in cards. People are attracted to someone who is charismatic, who show immense amount of energy when they talk, and who love what it is that they do. Sign in. Restart the system. A typical interview question to determine what you are looking for your in next job, and whether you would be a good fit for the position being hired for, is "What challenges are you looking for in a position? But in a Domain, One computer is the Server and the others are Clients.

Computer Technical Support Interview Questions. Comodo and Zone Alarm are two commonly used firewalls.